Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection legislation”) as ‘an information relating to an identifiable person who can be directly or indirectly identified in particular reference to an identifier’.

Personal data is in simpler terms an information about you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

• Your name
• Address of event location, which could be your home address
• Your email address

• The products you purchase from our site
• Your bank account details
• Your card payment details
• The address provided by you of where you require purchased products) to be delivered

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

With your permission and where permitted by law, we may also use your personal data for marketing purposes such as posting pictures from your event on our social media account (Instagram @wisteria_ldn) If images are of yourself directly, we may include contacting you by email AND/OR telephone AND/OR text message AND/OR social media.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Third Parties including PayPal and Stripe whose content appears on their site may use third-party Cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and advise you to check the privacy policies of any such third parties.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part .

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

Wisteria will collect your personal data for the below reasons:

1.) To better serve you (Day to day operations)

This means that processing your personal data will allow us to be able to process your orders and refunds. Wisteria will not be able to provide you with any products or services if we do not have the required data (Name, address, bank, and card payment details)

To make sure that you can safely use our service, it is also important to closely monitor this process to ensure that fraudulent activities are detected and prevented.

2.) To contact you

• We may need to contact you about our services via phone or email if you subscribe to our newsletters
• We may need to contact you regarding a social media post you have directed at us
• We may need to manage promotions and competitions if you choose to take part in them
• We may need to contact you in response to a review, enquiry, or feedback, if you provide us with the means to be able to do so

3.) To manage an exchange or refund

This may be required only if there has been an incident, where sufficient proof is provided as evidence that justifies that a product does not match the description or image as advertised on the website.

All exchanges and refunds must strictly follow the guidelines set out in our exchange and refund policy.

We will not share any of your personal data with any third parties for any purposes, subject to the following exception of if we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Under the Data Protection Legislation, you have the following rights.

Wisteria will always work to uphold:

• Your right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in section 10.
• Your right to access the personal data we hold about you. Section 8 will tell you how to do this.
• Your right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in section 10 to find out more.
• Your right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in section 10 to find out more.
• Your right to restrict (i.e., prevent) the processing of your personal data.
• Your right to object to us using your personal data for a particular purpose or purposes.
• Your right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
• Your right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in section 10.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in section 10.

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email address in Part 10.

We will respond to your subject access request within 30 days or less than one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Please note that the only information we will hold for you will be the name, contact phone number, email address and event location address, submitted via our enquiry form on our site. During the event of a refund, the account to which the customer will like the refund paid into will be requested by us via email and evidence of all refunds will be sent to customers via email

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 26/01/2024.

To contact us about anything to do with your personal data and data protection, please use the following details:

Email address: [email protected]

Telephone number: 07956236971